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| Year of Publication |
2013
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| Journal |
Journal of Service Management
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| Download citation |
Publications
The impact of service quality on operational performance improvement: The case of IT/IS Departments in the public sector
Associate Dean for Quality Assurance and Accreditation
Citation: 1.The impact of service quality on operational performance improvement: The case of IT/IS Departments in the public sector. Journal of Service Management. 2013.
In: Journal of Service Management
Published by: , 2013
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